Guest and Owner Relations

The flexibility of our management team’s tailored-to-fit business approach is appreciated by our guests and owners. With the support of our local office, you can expect that you and your guests are greeted with our special style of hospitality.
Personal attention for our guests and owners is the keystone to our continued success.

Vacation Specialists
Our Vacation Specialists make booking a vacation home with Sun Realty a personal and friendly experience for your guests. Our specialists narrow down a guest’s search criteria by whether they have a favorite area to stay, desired amenities for the vacation home, or a specific price range. Vacation planning with our knowledgeable staff creates convenience and ease for guests.

Personal Coordinators in Each Office
Your Personal Coordinator serves as your primary contact to assist you with all your needs. He or she will regularly communicate with you, interact directly with your guests, and review the photography along with the advertised description of your home.

Licensed Rental Managers in Each Office
Sun Realty’s Rental Managers have the knowledge of N.C. Real Estate and Property Management laws, federal housing regulations, local ordinances and expertise that an owner may not be aware of. Their main focus is to have a team that is able to meet owner’s expectations year after year. As the market shifts your Rental Manager advises changes in rates and potential upgrades to facilitate continued rental success.

Property Consultants
Sun Realty’s experienced Property Consultants determine your ideal rates through reviewing current market conditions and forecasting weeks likely to rent based on those rates. Our professionals also have great insight into the changing trends in vacation travel. They understand the market and optimize your rental income through strategic rate ranges so you are able to maximize your rental income potential.

How it Works
Maximizing your rentals is our goal. Our experienced Property Consultants determine your ideal rates by reviewing current market conditions and past proven history, allowing them to forecast weeks likely to rent based on those rates.

Director of Owner Relations
The Director of Owner Relations is dedicated to making sure all of your specific needs are satisfied. The Director of Owner Relations is always seeking and monitoring feedback from owners like you in order to massage our program to fit your needs and get information to you in the manner you find convenient.

Director of Guest Relations
At Sun Realty we know your guests are seeking a vacation with memories that are cherished for a lifetime. Ensuring that your guests continue to be happy and comfortable during their entire vacation increases your chances of return guests to your home. The Director of Guest Relations is devoted to making sure the entire team at Sun Realty consistently provides outstanding customer service so your guests return year after year.

All-Inclusive Rates
All guest fees are already included in the advertised rate and are added to your established owner rate. The all-inclusive fee does not affect your owner revenue. It is implemented to make the reservation process easier for your guests.

Learn More About Our Program:
Program Overview
Marketing
Reservations and Owner Payments
Guest and Owner Relations
Caring for Your Home
Your Local Property Management Experts