Have a question? We have the answer!
If we don't address your question in this list of FAQs, please contact us at 1-888-853-7770. We're always happy to help!
How do we make a reservation?
You have two easy options for making a reservation: 1) browse and book online, or 2) speak with a helpful Vacation Specialist by calling 1-888-853-7770.
What does Standard Plus mean?
Standard Plus means that the vacation home offers all standard amenities. Unless otherwise indicated, your Outer Banks vacation rental will include: central heat & air, dishwasher, microwave, washer/dryer, cable TV, VCR, stereo, phone, outside shower, grill, deck furniture, and cooking items (pots, pans, cups, plates and utensils). Please note that bed linens and bath towels are not included as a standard amenity in most homes.
What do I need to bring?
All paper products, condiments, basic cleaning supplies and bed/bath linens (unless your vacation rental provides linens as a bonus amenity). Please see our helpful Vacation Packing Checklist for a complete list of items you should pack for your Outer Banks vacation.
When is my payment due?
For current year reservations, initial payment is due at the time of booking. You may pay by E-check or credit/debit cards. Please know that once your reservation is made, a lease will be emailed to you within 24 hours of reserving for you to sign and also return to us.
When is the remaining balance due on my reservation?
The balance is due 45 days before your arrival date.
What time can we check-in?
Check-in time is AFTER 5:00 pm on your arrival day. Check-ins will continue until all homes are ready for occupancy. In order to prepare the property for your use, we ask that you do not request early occupancy. Keys will be released AFTER 5:00 pm. We will provide 2 sets of keys and directions to your vacation home. We ask that you check-in at our office prior to sending anyone in your group to your rental home. Parking vehicles in the driveway of the unit could delay your check-in time by interfering with our cleaners and inspectors' work. We do offer a limited number of Priority Check-Ins after 1:00 pm. Please contact your check-in office to make arrangements for a Priority Check-In.
What happens if we arrive late?
We can make arrangements for an after-hours check-in if you expect to arrive after 5:30 pm, but only if your reservation is paid in full and the lease agreement is signed. Arrangements for late arrival can be made by calling your check-in office. NO ONE WILL BE AVAILABLE AFTER-HOURS TO RELEASE KEYS if prior arrangements are not made.
Why should we purchase Travel Insurance?
Affordable Red Sky Travel Insurance protects your Outer Banks vacation investment from unexpected medical emergencies, severe weather and job loss. We strongly recommend that you take advantage of this reasonably priced Travel Insurance coverage.
Where is the Beach Road and the Bypass? They aren't on the map!
For folks who aren't familiar with the Outer Banks, this is very confusing! The Bypass is Croatan Highway/Route 158 and the Beach Road is Virginia Dare Trail/Route 12.