March 28, 2020 2:45 p.m. | Statewide Stay at Home Order and Updates for Guests and Owners
Yesterday, NC Governor Roy Cooper issued a Stay at Home order for all of North Carolina, beginning Monday, March 30th at 5:00 pm. Sun Realty is classified as an essential business so we are allowed to continue to operate under the current order. Much of our team is working from home and we have strict protocol in place for social distancing and cleaning in all offices, which remain closed to the public.
If you have travel insurance and have suffered a job loss, that is likely a covered circumstance and you can file a claim now. If you have any covered circumstance, and you have travel insurance, you may be able to get your refund sooner. Please contact Red Sky with specific questions or to begin the claim process. If you are refunded through Red Sky, this excludes your trip insurance premium paid.
Outside of job loss or other covered circumstances, travel insurance coverage still does not apply to the Dare County or NC Stay at Home orders, nor for the Dare and Currituck County restriction of visitors and non-resident homeowners. Refunds will be provided for all weeks impacted by this travel restriction. Travel restriction refunds will be processed as quickly as possible after the arrival date has passed. We’re processing them all in order of arrival, as quickly as we can. All refunds have to be entered and processed, which takes several steps. All refunds are reviewed for accuracy. Our management and accounting team are working as quickly and efficiently as possible but it still takes time. We have many reservation refunds to process and, with Easter weeks potentially affected, there may be many more. We are working to get all refunds completed as quickly as possible.
There is a possibility that the order is lifted prior to its current 30 day expiration. The order states that it is in place for 30 days unless it is repealed, replaced or rescinded, so we may be able to welcome you to the Outer Banks as planned. If you are arriving within 30 days, and would like to go ahead and change your vacation to another week, we’d like to work with you on scheduling a vacation for another week if possible. Please check our website for availability and email your request email your request, along with the week you’d like to change to, and we will get back to you as soon as possible. We are waiving all change fees for arrivals within 30 days.
Thank you for your patience and understanding as we all work through these challenges. We look forward to welcoming you back to the OBX, as soon as possible.
We understand your concern and questions about your upcoming Outer Banks vacation. We are hopeful that we will be able to welcome you to the beach as planned. If not, rest assured, your travel investment is protected. If your vacation week is directly impacted by the travel restrictions, you have a couple of options:
- We are offering all impacted tenants the opportunity to transfer to a different week. There are no charges to change your reservation within 30 days of your arrival. If you opt for a more costly rental week, the new rental rate applies and funds will be due. If you did not have travel insurance covering your spring arrival date, but would like to add it to the transferred week, you may do so at this time. If you already had travel insurance, it will transfer with your new reservation.
- For tenants who wish to be refunded, refunds will be processed once your arrival date has passed.
- This includes all Sun Realty fees: your cleaning fee, taxes, and any add-ons you may have purchased such as linens, pool heat, and early check in. Your trip insurance, if purchased, will also be credited back to you. Processing time for refunds could vary. We appreciate your patience.
- Funds will be returned via the method of payment you used, so a credit to your credit card account or we will send you a check if you paid by check or ACH.
- Refunds will be provided as quickly as possible. At this time, we anticipate that it will take at least 2 or 3 weeks to see the refund on your account or for the check to be mailed.
At this time, we are working with guests who are due to arrive prior to April 30. This will continue on a weekly basis until the travel restriction is lifted. We ask for your continued patience with us, as call volume remains high and our staff in the office is limited.
All Sun Realty office buildings are currently closed to the public. Staff is working and available to answer questions via phone and email during normal business hours of 8:30 am to 5:30 pm. Thank you for your patience and understanding.
March 27, 2020 1:00 p.m. | "Stay Home - Stay Healthy" Order Begins Saturday, March 28th at 5 pm
In North Carolina, there are currently 764 cases of COVID-19 in 61 counties.There have been three fatalities in NC associated with COVID-19 and there is now evidence of community wide spread in 31 of North Carolina’s 100 counties.
The Dare County Control Group met Friday morning to receive a briefing from public health officials and discuss further restrictions necessary to ensure the public health and safety of our community. As part of their continued response to the COVID-19 pandemic, additional restrictions have been added to the State of Emergency Declaration that is currently in effect. The “Stay Home - Stay Healthy” declaration goes into effect on Saturday, March 28 at 5:00 p.m. and is being implemented to further minimize opportunities for exposure and transmission of COVID-19 in Dare County.
The declaration directs residents to “Stay Home - Stay Healthy” by limiting nonessential movements outside of their homes and limits gatherings to no more than 10 people. These measures will be regularly reviewed and will remain in effect until it is determined they are no longer necessary to protect the public health and safety of our community.
This is not a Shelter in Place declaration. Shelter in Place only permits emergency travel and emergency services. Dare County is not currently planning to enact a Shelter in Place order.
A “Stay Home, Stay Healthy” guide with frequently asked questions, summaries of what citizens can do and should not do, and information on distinctions between essential and nonessential businesses, can be found here.
The Dare County COVID-19 Call Center is open daily from 8:30 a.m. to 5:00 p.m. to help address your questions on “Stay Home, Stay Healthy”, travel restrictions, testing and symptoms, and can be reached at 252.475.5008.
For updated information regarding Dare County services and department operations, visit www.darenc.com/covidservices. A list of community resources is available for those impacted by COVID-19 at darenc.com/covidresources.
March 20, 2020 6:20 p.m. | Outer Banks to Close to Non-Resident Property Owners Beginning Tonight at 10
The Dare County Control Group met Friday evening, March 20, 2020 to receive an update regarding COVID-19 and to discuss additional restrictions necessary to protect the public health and safety for the community.
As part of Dare County’s continued response to the COVID-19 pandemic, non-resident property owners will be prohibited from entering Dare County beginning tonight, Friday, March 20 at 10 p.m.
The intent of this declaration is to decrease the risk of exposure and limit the spread of COVID-19 in Dare County by eliminating non-essential travel, thereby reducing the number of individuals in the county and ultimately reducing potential virus spread and the burden on our healthcare system. It is imperative to take measures to mitigate the consequences of COVID-19 and not overwhelm our healthcare system so it can care for those who are at most risk and continue to provide routine medical and emergency services.
Previous restrictions including the prohibition of mass gatherings and the entry of visitors remain in place.
While disappointing for many people who enjoy spending time on the Outer Banks, these decisions are made in the interest of preserving the public health, safety and welfare of our community.
March 20, 2020 1:00 p.m. | To Preserve Public Safety, Use Best Practices for Social Distancing
The number of COVID-19 cases in North Carolina continues to increase each day. Currently, there are 137 confirmed cases in NC from 28 counties, including one in Pasquotank County. At this time, all but one case in NC has been traced to travel or direct contact with someone who has tested positive. Yesterday, there was an individual in Wilson County whose virus could not be traced to travel or direct contact which indicates the first case of community spread in our state.
While currently there are no individuals who have tested positive in Dare County, it is imperative that we all remain vigilant. To preserve public health and safety, everyone must use best practices for social distancing outlined by CDC and NCDHHS and encourage your family, friends, coworkers and neighbors to do the same. This includes staying home as much as possible, avoid discretionary travel and if you must go out, avoid crowded places. Put space between yourself and others (more than 6 feet) whenever possible.
Testing continues to be provided for individuals in Dare County who meet COVID-19 testing guidelines outlined by the CDC and NCDHHS. The Dare County Department of Health & Human Services is following the same communicable disease reporting practices the agency uses for other communicable diseases such as HIV, measles, or STDs. Only positive case numbers are released, not the number of patients tested. This decision is made to protect patient privacy. When we have a positive test result, we will share that information as quickly as possible.
Restrictions for Dare County visitors will remain in place until conditions and guidance from state and federal public health officials warrant revisions. Law enforcement is checking credentials at the checkpoints to ensure that government-issued IDs match the name listed on the entry permit or documentation being presented. In the interest of health and safety, please keep your window rolled up and place your documents against the windows for officers to view. Please respect the guidelines that have been established and do not try to access the county if you are a visitor. For entry guidelines, visit www.darenc.com/entry.
The Joint Information Center continues to work collectively to provide accurate and updated information from Dare County, the Towns of Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, Nags Head and Manteo, the National Park Service, and other partners. Visit www.darenc.com/covid19 to access the latest information including a list of answers to frequently asked questions and links to sources for official information.
March 18, 2020 11:45 a.m. | Visitor Restrictions Remain in Place for Dare and Currituck Counties
The Dare County Control Group met this morning to receive a briefing from Public Health officials and discuss local impacts of COVID-19. The Dare County Control Group is coordinating daily with public health officials to ensure our community is following the latest guidance from the Centers for Disease Control and Prevention (CDC) and the state.
Based on the CDC guidance to avoid discretionary travel, restrictions remain in place restricting visitors from entering Dare County. Checkpoints were established at access points Tuesday at 2:00 p.m. Details and information on entry are available at darenc.com/entry. Since the entry system was launched yesterday, Dare County Emergency Management has processed over 9,000 entry permits. The online entry permitting system continues to experience high volume. If a permit is not needed immediately, please wait and apply when you need it. In an effort to expedite traffic at the checkpoints, the Dare County Sheriff’s Office requests that all commercial traffic entering the county use the right lane and all regular traffic use the left lane.
We recognize citizens from Currituck, Hyde, and Tyrrell counties may need to enter Dare County to conduct business, work or attend medical appointments. No one from Dare, Currituck, Hyde, and Tyrrell County will be denied entry with proper identification. Proper identification includes a valid NC driver’s license with a Dare, Currituck, Hyde, or Tyrrell county address or a government-issued identification card with a local address.
Public Health Guidelines for those in Dare County
As of March 18, 2020 at 11:30 a.m., no individuals have tested positive for COVID-19.
For those in Dare County or adjoining counties, be sure to reach out by phone and/or email to businesses, government offices, or healthcare providers prior to arriving. Businesses may have altered services or hours. In some cases, you may be able to receive services online or over the phone.
Public Health officials encourage the local community to continue to practice social distancing. Try to stay a minimum of six feet away from others whenever possible. Avoid discretionary travel, shopping trips, social visits and social gatherings in groups of more than 10 people.
Practice everyday preventive actions and good hygiene now. Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer that contains at least 60% alcohol. Avoid touching your face. Sneeze or cough into a tissue, or the inside of your elbow. Disinfect frequently touched surfaces and as much as possible.
Follow additional guidelines and recommendations from the North Carolina Department of Health and Human Services (NCDHHS) and the CDC.
From Currituck County (Corolla and Carova): Visitor Access Restricted to Outer Banks – Effective March 17, Dare County has restricted access to the Outer Banks with a checkpoint at the south end of the Wright Memorial Bridge. Visitors will not be able to travel through Dare to access Corolla or the 4WD area.
- Permanent residents of Currituck County will be allowed entry to conduct business, work, or attend medical appointments.
- Non-resident property owners will be allowed entry with a Currituck County re-entry permit or tax bill as proof of property ownership.
March 17, 2020 2:45 p.m. | Visitor Entry to Dare County is Restricted
In response to updated guidelines from the CDC to avoid discretionary travel and follow The President’s Coronavirus Guidelines for America, checkpoints were established restricting visitor access to Dare County at 2:00 p.m. today.
Due to high demand for the online entry permitting system, some users have experienced difficulties applying for entry permits. We apologize for the inconvenience. In lieu of an entry permit, permanent residents will be allowed entry with a valid NC driver’s license or government-issued identification card with a local address. Non-resident property owners will be allowed entry with a current tax bill or parcel data sheet with matching current government-issued id or an entry permit with matching current government-issued identification. Non-resident employees may show documentation providing proof of employment such as pay stubs, employee identification badges, etc.
Personnel working at the Emergency Operations Center are available to answer COVID-19 related questions using a dedicated phone line. Please call 252.475.5008.
North Carolina to Close Restaurants & Bars for Dine-In Customers
Governor Roy Cooper and members of the Coronavirus Task Force held a media briefing today at 2 p.m. At that briefing, Governor Cooper announced a new executive order in response to COVID-19 that closes restaurants and bars for dine-in customers but allows them to continue takeout and delivery orders. The executive order will also include an expansion of unemployment insurance to help North Carolina workers affected by COVID-19. The order is effective at 5 p.m., Tuesday, March 17, 2020.
Yesterday the federal government announced guidelines and a plan to slow the spread of COVID-19. Dare County will adhere to the guidance from CDC and North Carolina Department of Health & Human Services (NCDHHS). All Dare County community members should adhere to the following guidelines:
- If you feel sick, stay at home. Do not go to work. Contact your medical provider.
- If your children are sick, keep them at home. Do not send them to school. Contact your medical provider.
- If someone in your household has tested positive for COVID-19, keep the entire household at home. Do not go to work. Do not go to school. Contact your medical provider.
- If you are an older person, stay home and away from other people.
- If you are a person with a serious underlying health condition that can put you at increased risk, stay at home and away from other people.
- Even individuals who are young, or otherwise healthy, are at risk and their activities can increase the risk for others. It is critical that everyone does their part to slow the spread of COVID-19.
It is recommended that individuals work from home whenever possible. Individuals who work in critical infrastructure industry, such as healthcare services or food supply, have a special responsibility to maintain your normal work schedule. Those individuals and employers should follow CDC guidance.
Avoid social gatherings in groups of more than 10 people, discretionary travel, shopping trips, and social visits. Do not visit nursing homes or retirement or long-term care facilities unless to provide critical assistance.
Practice everyday preventive actions and good hygiene now. Wash your hands often with soap and water for at least 20 seconds, especially after touching frequently used items or surfaces, going to the bathroom, before eating; and after blowing your nose, coughing or sneezing. If soap and water are not available, use hand sanitizer that contains at least 60% alcohol. Avoid touching your face. Sneeze or cough into a tissue, or the inside of your elbow. Disinfect frequently touched surfaces and as much as possible.
Town of Duck
Following the mayoral declaration of a state of emergency, the Town of Duck is implementing strategies to reduce the spread of COVID-19 and to protect citizens and staff. Residential and commercial collections will continue as scheduled. The Town Hall is currently open, but we ask that you call or email before visiting. We may be able to assist you remotely. The Public Safety building is closed to non-emergent issues, including facility tours and the T-shirt shop. Please call or email the office to ask how we may be able to assist you remotely. 252-255-1234 email@example.com. Non-essential Town events have been cancelled or postponed until April 15. This includes beach planting, lectures, and other community events. Plans for the Council meeting scheduled for April 1, 2020, will be evaluated and updates shared on the Town website, E-news, and social media channels. Please expect face-to-face meetings with staff to be postponed or conducted electronically.
Following the Mayor's declaration of a State of Emergency, the Town of Southern Shores is taking proactive steps to protect the health and well-being of our citizens in the face of growing cases of the coronavirus COVID-19 both around the nation and here in North Carolina. Effective Monday, March 16, 2020 and continuing until further notice, government operations for the Town of Southern Shores will be modified in the following manner. Town Hall will be closed to the public and all Town Hall business shall be conducted via phone, email, fax, or other virtual means to the greatest extent possible. Documents requiring delivery to Town staff can be placed in the drop box located outside the main entrance into Town Hall (nearest the flagpole). The meetings of all appointed Town advisory boards, commissions and committees will be modified to reduce vulnerability of people and property of the Town of Southern Shores. Meetings of groups not affiliated with government operations are not permitted in Town buildings until further notice. There is no change to the format or schedule of the Council meetings at this time, however, that may be modified in the future if needed. Building inspections will be conducted as normal, however, meetings in person on site will be limited. Permit applications can be found on the Town website by utilizing the link to CitizenServe.
Town of Kill Devil Hills
The Town of Kill Devil Hills’ top priority continues to be the health, safety, and well-being of its citizens. In an effort to promote good health and to interrupt the potential spreading of illnesses. The Town has been applying precautionary measures in an effort to protect both our Staff and our citizens.In addition, the Town of Kill Devil Hills realizes that many families could be facing hardships and we are here to assist and service our utility customers during this critical time. Water disconnections scheduled for March 25th will be suspended; however, water charges will still apply. We strongly encourage you to make your payment by mail, phone or online to limit public contact. For any questions regarding your account, please call 252-480-4080.
Town of Nags Head
The Town of Nags Head offices are open normal business hours. However, in the interest of safety of our visitors and Nags Head staff, face-to-face contact will be limited. Before visiting the Town of Nags Head offices, please check our website or call us to verify if services can be received online or over the phone.
National Park Service
To minimize potential spread of the coronavirus disease (COVID-19), consistent with federal, state, and local advisories, visitor centers at Cape Hatteras National Seashore, Fort Raleigh National Historic Site, and Wright Brothers National Memorial are temporarily closed, effective immediately.
Cape Hatteras National Seashore
- Off-road vehicle (ORV) permits can be purchased online at www.recreation.gov. The status of each ORV ramp and beach route can be found at http://go.nps.gov/beachaccess.
- Beachgoers should use caution in the ocean as no lifeguards are on duty at this time of year.
- The Oregon Inlet Campground, the Seashore’s only year-round campground, is closed.
- The grounds of Bodie Island, Cape Hatteras, and Ocracoke Lighthouses are open.
- The Ocracoke Island roadside cleanup scheduled for March 26 is canceled.
- Fort Raleigh National Historic Site
- The grounds of Fort Raleigh National Historic Site are open.
Wright Brothers National Memorial
The grounds of Wright Brothers National Memorial are open.
March 17, 2020 11:50 am | Restricted Access to Dare County Begins at 2:00 pm Today
In response to updated guidelines from the CDC to avoid discretionary travel and follow the The President’s Coronavirus Guidelines for America, the Dare County Control Group has made the decision to restrict visitor access to Dare County beginning today, Tuesday, March 17 at 2:00 p.m.
While there are currently no individuals who have tested positive for COVID-19 in Dare County, officials weighed the potential benefits for community health along with the tremendous impacts these restrictions have on our community. These restrictions may be inconvenient, disappointing and have financial impacts, however, they were made in the interest of public safety to limit the spread of COVID-19.
Beginning at 2:00 p.m., checkpoints will be established at entry points to Dare County and no visitors will be allowed access. Permanent residents, non-resident property owners and non-resident employees of Dare County businesses may review entry guidelines at www.darenc.com/entry. Reentry permits from previous years will not be accepted. Staff is working to activate the online permitting system by 1:00 p.m.
To avoid contact with personnel, please display your permit on your dashboard so it is clearly visible for checkpoint personnel.
Visitors will not be allowed to travel through Dare County to access Currituck County (Corolla), Hyde County (Ocracoke Island), or Tyrrell County. People who reside, own property or work in Corolla or Ocracoke will be allowed entry.
Personnel working at the Emergency Operations Center are available to answer COVID-19 related questions using a dedicated phone line. Please call 252.475.5008. Personnel anticipates a high volume of calls. If you reach a voicemail, please leave a message and your call will be returned as soon as possible.
For those who remain on the Outer Banks, including residents, it was announced earlier that all restaurants and bars that remain open are required to provide take out or delivery orders only, and all dine-in options are to cease, beginning at 5:00 pm, March 17, 2020.
General COVID-19 Information
There are currently 39 individuals who have tested positive for COVID-19 in North Carolina. Currently, no individuals in Dare County have tested positive for COVID-19.
Yesterday the federal government announced guidelines and a plan to slow the spread of COVID-19. Dare County will adhere to the guidance from CDC and North Carolina Department of Health & Human Services (NCDHHS). All Dare County community members should adhere to the guidelines that were issued and available at www.coronavirus.gov.
Outer Banks Hospital
The Outer Banks Hospital has implemented new visitor restrictions. Only one immediate family member over the age of 16 and not exhibiting any symptoms of illness may visit a patient at The Outer Banks Hospital and/or Medical Group clinic.
Starting today, Tuesday, March 17, The Outer Banks Hospital will begin screening patients and visitors for symptoms of illness as they enter the Medical Office Building and Main Lobby. Patients and visitors with illness will be masked and asked to sanitize their hands prior to going to their appointment.
Town and Agency Specific Information & Cancellations
Cancellations, closings and the most current information from the towns and the National Park Service is available at www.darenc.com/covid19.