Mrs

Review for 238

Thursday, Jul 12 2018
2
There were two great things about this vacation rental...the air conditioning, and the location. Other than that, it was really a shame. It seems like for what the weekly rent is, the owners could afford to invest a small amount in updated furnishings and bedding. It was not clean! The furniture was shabby. The drawers in the bedrooms were full of debris we had to clean before we even felt comfortable to stay. We had to buy a shovel and scoop out tons of sand from the outside shower and underneath the home...we were so shocked to find poured cement and tile underneath it all!!! How could we stay in July and this not have been done for the season!!! The deck is in really rough shape with exposed nails. The picnic table is unsafe and one of the two chairs offered on the two decks was broken and unusable...so basically no deck furniture. The dishwasher must have crapped out at some point, and instead of spending a couple hundred dollars to replace it, they screwed a board over its space. No storage in the kitchen for food, and virtually no countertop space. A very disappointing investment. We will not rent with Sun Realty again.

Comments

We apologize this home did not meet your expectations. We are perplexed to receive this review as our records do not indicate anyone reporting issues during your stay. Please know that we take all reviews seriously and are devoted to addressing any issue our guests might present. The combination of tropical storm Chris located just off our coast during your stay and Tnt Retreat located directly on the oceanfront caused sand to blow under the house. Our records do indicate staff reported this during the checkout inspection, therefore sand removal did take place.  At this time all other items mentioned are being reviewed by the property manager. Your notations regarding housekeeping have been shared with management so our team can work to correct any deficiencies. Sun Realty greatly values your feedback and Thank You for allowing us to host your 2018 Kitty hawk vacation. ~Kitty Hawk Management